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Sr. Cloud Service Engineer

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Date: Jun 18, 2022

Location: Remote, US Remote, US Remote, US

Company: Aspect Software Inc

Alvaria employs a team of passionate individuals who are changing the face of customer engagement.  Over our 40-year history we have empowered  employees by creating an inspired community that values Urgency, Accountability and Results.  Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

 

Job Description

GENERAL SCOPE & SUMMARY 
Looking for a great company to leverage your System Administration skills? Ready to advance your career and work with real cloud networks? If you would enjoy working with carrier-grade and enterprise cloud software deployments, then we want to talk! 
As a Senior Cloud Services Engineer you will be responsible for the daily operation of our self-service platform, IVR systems, and tools around the globe. You will be a key contributor for troubleshooting and maintaining several cloud-based software clusters. You will also be responsible for upkeep of application deployment automation with products like Chef and Ansible. 
PRIMARY ROLE & RESPONSIBILITIES
•    Maintain Alvaria's Software as a Service (SaaS) Products and Core Services 
•    Keep Chef and Ansible deployment scripts up to date as existing environments change 
•    Identify, troubleshoot, and resolve system alarms and alerts 
•    Create alarms as needed to improve visibility of product health o Implement self-healing automation whenever possible 
•    Create and maintain documentation around products for which you are responsible 
•    Respond to escalations within Alvaria Cloud Operations (on-call rotation required) 
•    Train team members in the effective use and operation of our software deployments 
•    Establish performance metrics and provide insight into platform stability and performance for other departments 
•    Assist product engineering teams in planning new features and stability enhancements 
•    Track software defects and shortcomings in engineering tickets, establishing priorities and timelines for resolution 
•    Attend planning meetings for product deployments, and understand and relay expectations to team members 
•    Estimate accurate timelines for product releases and other project dates 
•    Act as a liaison between Cloud Operations and Alvaria's Customer Care 
•    Occasional after-hours deployment of change requests within and outside of our standard maintenance windows 

Qualifications

 

SPECIALIZED KNOWLEDGE & SKILLS
•    Minimum 3 years’ experience Systems Administration in Redhat-based Server environments (RHEL, CentOS, Scientific Linux, or Fedora) 
•    Experience with cloud computing environments, such as Amazon Web Services, GCP, Azure.
•    Experience with Bash or Ruby scripting to automate repetitive tasks 
•    Experience troubleshooting server related I/O, CPU, Memory, Disk performance issues 
•    Experience with Change Management or PCI Compliance a plus 
•    Experience with Chef 
•    Experience with Ansible 
•    Experience with BIND DNS, with dynamic zones and views 
•    Experience with maintaining complex Cloud Platforms and Deployments

EDUCATION AND/OR EXPERIENCE
•    Education: Associate’s or Bachelor’s Degree in relevant field of study (Information Technology, Computer Science, or related field) 

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Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.


Nearest Major Market: Eugene