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Voice Engineer- REMOTE work

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Date: Apr 11, 2021

Location: Orlando, FL, US, 32801 Westford, MA, US, 01886

Company: Aspect Software Inc

Aspect employs a team of passionate individuals who are changing the face of customer engagement.  Over our 40-year history we have empowered  employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation.  Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.


Job Description


Looking for a great company to leverage your voice engineering skills?  Ready to advance your career and work with real cloud networks?  If you would enjoy working with carrier-grade and enterprise voice deployments, then we want to talk.  

Aspect is looking for a Voice Engineer to join the Cloud Operations team. We are looking for the best candidates interested in working with a company offering top-tier employee benefits and those who want the opportunity to work with our cloud technologies. The candidate we’re searching for will be experienced with VoIP troubleshooting, as well as voice system configurations.

Duties and Responsibilities:

  • Architect, deploy and maintain Ribbon (Sonus) Session Border Controllers
  • Identify, troubleshoot, and resolve VoIP performance problems
  • Work with carriers to track down and resolve carrier related issues
  • Interoperability testing for new carriers or customers
  • Work with Senior Engineers on new projects or features.
  • Troubleshoot any reported voice issues on voice backbone.
  • Help organize and maintain internal systems to track issues and resolutions




  • Experience with SIP and RTP (3+ years)
  • Experience with Voice Troubleshooting (3+ years) 
  • Experience with Linux OS
  • Ability to create voice related Network Diagrams / Ladder Diagrams
  • Candidates are expected to exhibit good judgment in all cases
  • Ability to work in a fast-paced environment
  • Ability to work independently and manage workload with minimal supervision
  • Ability to work extra hours if needed
  • Ability to quickly learn new technologies
  • Strong communication skills
  • Education: Associate’s Degree or equivalent experience


  • Deployment and configuration experience with Ribbon (Sonus) 5k, 7k and SWE SBCs (3+ years)
  • Deployment and configuration of Ribbon (Sonus) PSX policy servers (3+ years)
  • Experience with Ribbon (Sonus) WebRTC gateways.
  • Experience with using Python and/or Ansible for Automation.
  • Experience with Amazon Web Services (AWS), Microsoft Azure and/or Google Cloud Platform.
  • Education: Associate’s or Bachelor’s Degree in relevant field of study or equivalent work experience.
  • Competitive Base plus Excellent Benefits.
  • This is a FULL-TIME, so Contracting or Consulting is not an option. REMOTE- anywhere in the USA.
  • This position is NOT open to any 3rd party recruiters, consultants and/or staffing vendors at this time.

TO APPLY and for immediate consideration you may send your resume to In the subject line: your name, Voice Engineer, city and state. 

The salary for this position ranges from  $­­­­­­­­­100,000-$150,000 and includes eligibility for discretionary performance-based bonuses. We offer generous compensation and benefits packages. Benefits include comprehensive health, dental and vision plans for you and your dependents or domestic partner. In addition, we provide a 401(k) plan, time off programs, generous paid parental leave, life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program. For more information visit:


Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.

Nearest Major Market: Orlando