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Date: Oct 2, 2019
Location: Bangalore, IN, 560-052
Company: Aspect Software Inc
Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values customer obsession, unlocked communications and relentless innovation. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
GENERAL SCOPE & SUMMARY
Management of assigned Accounts Receivable. Contact customers to address outstanding accounts receivable effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgement. Coordinates with internal departments (sales team, support ops, project management, and order management) to resolve billing disputes that may affect the ability to collect receivables. Monitors and communicates credit concerns to management. Review of order backlog to control credit exposure. Daily review of backlog to address credit issues. Recommends and implements credit extensions/revocations, and/or legal action where necessary. Ensures procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives.
PRIMARY ROLE & RESPONSIBILITIES
- Provide financial order management support to Supply Chain and Sales personnel to control credit exposure, effect timely payment and minimize risk of customer disputes.
- Daily review of order backlog to address any potential credit issues.
- Conduct collection calls and written communication (emails) to collect accounts receivable.
- Negotiate customer disputes to resolution.
- Provide customer service and develop relationships with internal/external customers (Sales, OM, Support, Operations, Contracts, Channel, and End User customers)
- Maintain accuratecollection files. Maintain electronic collection notes for each customer account.
- Actively participates in the team-based work groups that make up the Credit Department.
SPECIALIZED KNOWLEDGE & SKILLS
- Knowledge of Collection Activity
- Apply basic accounting principles in the interpretation of customer financial statements.
- Strong customer service and teamwork skills.
- Professional demeanor to maintain and enhance relationships.
- Effective business writing and professional communication skills.
- Ability to prioritize daily workload to attain Department goals.
- Demonstrated ability to learn ERP system (Netsuite)
- Ability to use professional concepts and company policies and procedures to solve a variety of problems
- Ability to provide solutions to problems of moderate scope where analysis of situation or data requires a review of identifiable factors.
JOB REQUIREMENTS
- 1 – 2 years of experience in Credit & Collection
- Good in MS Excel
- Bachelor's degree or equivelant experience
- Understanding of financial statements
- Customer facing experience
- Good communication skills
- Ability to pass a background check
- Language skills as needed for customer base.
*LI-SS1
Aspect is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
